Aurumexa
Refund, Return & Exchange Policy
Your trust and satisfaction are our priority
Last Updated: July 2026
Our Commitment to Quality
Every Aurumexa watch is thoroughly inspected and verified before dispatch. Each watch is individually checked for defects, accuracy, and condition before packaging.
No Returns or Refunds
Aurumexa does not accept returns or issue refunds after delivery. Customers are encouraged to carefully review product details, images, and specifications before purchase.
Contact WhatsApp support before ordering for additional photos, videos, and product information.
Exchange Policy — Damaged on Arrival Only
The only exception to our no-return policy is a watch that arrives genuinely damaged or defective due to a fault during delivery or manufacturing. In this case we offer an exchange for the same product.
- ✓Report damage within 12 hours of delivery
- ✓Provide clear photos or video proof
- ✓Product must be unused and untampered
- ✓Replacement provided after approval, at no extra cost
What We Do Not Accept
- ✕Change of mind exchanges
- ✕Used or adjusted watches
- ✕Late exchange requests, after 12 hours
- ✕Cash refunds, under any circumstances
Before You Order
We are always available to help you choose the right watch before you buy. Our team responds within 30 minutes during operating hours.
- ✓Additional photos
- ✓Product videos
- ✓Wrist shots
- ✓Detailed specifications
