Shipping and Delivery Policy
Getting your order to you, safely and on time
Introduction
At Aurumexa we are committed to getting your order to you as quickly and safely as possible. This page explains everything you need to know about how we deliver, where we deliver, how long it takes, and what it costs.
Delivery Coverage
We currently deliver across Uganda. At this time we do not offer international shipping.
Delivery Zones and Timelines
Zone 1 — Kampala & Surrounding Areas
Free DeliveryWithin 25km of Kibuli — including Kampala city, Kibuli, Bugolobi, Ntinda, Nakawa, Kira, Najjera, Mukono, Entebbe, Wakiso, and Nansana.
Zone 2 — Upcountry Uganda
Charge AppliesBeyond 25km of Kibuli — including Jinja, Mbale, Mbarara, Gulu, Fort Portal, Arua, Kasese, Hoima, and all other locations beyond 25km from Kibuli.
Payment on Delivery
Cash on Delivery is available for Zone 1 orders only, within 25km of Kibuli. For Zone 2 orders, full payment via Mobile Money must be made before your order is dispatched.
Our Delivery Partners
For Zone 1 deliveries we use a combination of SafeBoda, Faras, local boda operators, and our own company hired riders, depending on availability and location.
For Zone 2 deliveries we use YY Coaches, Link Bus, Global Bus, local taxi courier services, and other available transport options depending on your specific location.
Before We Deliver
Our team will call you approximately one hour before your delivery arrives so you can be available to receive it. Please ensure your phone is reachable when your order is out for delivery.
Failed Deliveries
If delivery is attempted and you are not available, our team will contact you to arrange a second delivery attempt. We ask that customers be responsive and available during the agreed delivery window to avoid delays.
Order Tracking
We do not currently have an automated tracking system. However, our team provides real time WhatsApp updates on your order status from dispatch to delivery.
Cancellation After Dispatch
If your order has already been dispatched and you choose to cancel or refuse delivery, you will be charged a cancellation or return delivery fee of up to UGX 10,000 or more, depending on how far the delivery had progressed at the time of cancellation.
